Privacy Policy — How ppee Protects Your Personal Data in Bangladesh

1. Information We Collect

ppee collects personal data through several channels: during account registration, during the KYC verification process, through your gameplay activity on the platform, via payment transactions, and through your interactions with our customer support team. We only collect data that is necessary for the specific purpose identified at the time of collection.

1.1 Registration and Identity Data

When you create a ppee account, we collect the following identity information:

• Full legal name as it appears on your government-issued identification document
• Date of birth (required to verify you are 18 years of age or older)
• Bangladesh mobile number used for OTP verification and account security alerts
• Email address
• City and division of residence within Bangladesh
• Preferred currency (Bangladeshi Taka, BDT)

1.2 KYC Verification Documents

As part of our mandatory Know Your Customer process, we collect copies of identity and address verification documents including:

• Government-issued photo identification: National Identity Card (NID), passport, or driving licence
• Proof of address dated within the last three months (utility bill, bank statement, or official government correspondence)
• Proof of payment method ownership where required (e.g., screenshot of bKash or Nagad account registered in your name)

1.3 Financial and Transaction Data

ppee records all financial transactions processed through your account, including deposit amounts, withdrawal requests, bonus credits, wager amounts, and net balances. We also record the payment method used for each transaction (e.g., bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard) and the transaction reference numbers issued by your payment provider. We do not store full card numbers or mobile banking PINs — payment authentication is handled directly by the respective payment provider.

1.4 Technical and Usage Data

When you access ppee.bio, our systems automatically log certain technical data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited on ppee.bio, time spent on each page, and navigation paths
• Game sessions started, completed, and abandoned
• Session start and end timestamps in Bangladesh Standard Time (BST, UTC+6)
• Referral source (how you arrived at ppee.bio)

1.5 Communications Data

We retain records of all communications between you and the ppee support team, including live chat transcripts, support ticket content, and email correspondence. This data is used to resolve disputes, improve service quality, and maintain an accurate record of commitments made by ppee to individual players.

2. How We Use Your Data

ppee processes personal data only for specific, legitimate purposes. We do not sell your personal data to third parties, and we do not use your data for purposes that are incompatible with those stated at the time of collection. The table below summarises the primary purposes for which we process each category of personal data.

2.1 Marketing Communications

ppee may send you promotional communications about bonuses, new games, seasonal offers (such as BPL season promotions, Eid special offers, or Pohela Boishakh campaigns), and platform updates. You may opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting our support team. Opting out of marketing communications does not affect transactional communications related to your account, such as deposit confirmations, withdrawal notifications, or security alerts.

2.2 Responsible Gaming Monitoring

ppee uses gameplay and transaction data to identify patterns that may indicate problem gambling behaviour. Where our responsible gaming algorithms flag an account, our support team may proactively reach out to the player to offer responsible gaming tools such as deposit limits, cooling-off periods, or self-exclusion. This processing is carried out in the legitimate interest of player welfare and platform integrity and does not constitute profiling for commercial purposes.

3. Data Sharing and Third Parties

ppee does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share personal data with carefully selected third-party partners only where such sharing is necessary to deliver our services or to comply with applicable legal requirements.

3.1 Payment Processors

To process deposits and withdrawals, ppee shares transaction-relevant data with payment providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The data shared is limited to what is strictly necessary to authenticate and complete each transaction. Each payment provider operates under its own privacy policy and data protection terms, which we encourage you to review independently.

3.2 Game Technology Providers

ppee's casino games are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Play'n GO, Spribe, and Ezugi. These providers receive limited session and gameplay data necessary to deliver game functionality, calculate outcomes, and return results to your ppee account. Game providers do not receive your full identity profile, financial data, or KYC documents.

3.3 Analytics and Security Partners

ppee uses third-party analytics and fraud-prevention services to monitor platform security, detect suspicious activity, and improve user experience. These partners process technical data (IP addresses, device fingerprints, session behaviour) under strict data processing agreements and are not permitted to use your data for any purpose other than providing services to ppee.

3.4 Legal and Regulatory Disclosures

ppee may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, or where disclosure is necessary to protect the rights, safety, or property of ppee, its players, or the general public. In such cases, ppee will disclose only the minimum data necessary and will notify affected players where legally permitted to do so.

4. Cookies and Tracking Technologies

ppee uses cookies and similar tracking technologies (including local storage, session tokens, and pixel tags) on ppee.bio to deliver a functional, personalised, and secure platform experience. By continuing to use ppee.bio after being informed of our cookie usage, you consent to the placement of cookies on your device in accordance with this section.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the ppee platform to function. They manage your login session, maintain your account state while you navigate between pages, and enable core security features such as CSRF protection. These cookies cannot be disabled without preventing you from using ppee.bio.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and responsible gaming tool configurations — so you do not need to re-enter them each time you visit. These cookies improve the usability of the ppee platform.
• Analytics Cookies: These cookies help us understand how players interact with ppee.bio — which pages are most visited, where users drop off during registration, and which game categories generate the most engagement. This data is processed in aggregated, anonymised form and is used solely to improve the platform.
• Security and Fraud-Detection Cookies: These cookies help ppee identify suspicious behaviour patterns, detect automated bots, and prevent unauthorised account access. They are an integral part of our platform security infrastructure.

4.2 Managing Your Cookie Preferences

You can manage or disable non-essential cookies at any time through your browser settings. Most modern browsers allow you to view, block, and delete cookies via the browser's privacy or settings menu. Please note that disabling certain functional or security cookies may affect the performance of ppee.bio and your ability to access certain account features. ppee does not currently respond to browser "Do Not Track" signals, as there is no universal standard for how these signals should be interpreted.

5. Data Retention and Storage

ppee retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention schedule applies to the main categories of personal data processed by ppee:

Upon expiry of the applicable retention period, ppee will securely delete or anonymise your personal data in accordance with our internal data destruction procedures. Where data cannot be immediately deleted due to technical constraints (for example, data held in encrypted backup archives), it will be isolated from active processing until it can be securely destroyed.

5.1 Data Storage Location

ppee stores player data on secure servers. All data at rest is encrypted using AES-256 encryption. Backup copies are maintained in geographically separate locations with equivalent security standards. Access to stored player data is restricted to authorised ppee personnel on a strict need-to-know basis, and all internal data access is logged and audited.

6. Data Security Measures

ppee implements a multi-layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures are reviewed and updated on a regular basis to address evolving threats.

6.1 Encryption

All data transmitted between your browser or device and ppee.bio is encrypted in transit using TLS 1.3 with 256-bit AES encryption. Our platform enforces HTTPS on all pages and rejects insecure HTTP connections. Sensitive data fields stored in our database — including identity document details and payment method references — are encrypted at the field level in addition to the full-database encryption applied to all stored data.

6.2 Access Controls

Access to ppee's internal systems and player databases is restricted to authorised employees and contractors who require such access to perform their job functions. All internal access is governed by role-based access control policies, enforced via multi-factor authentication, and logged in a tamper-evident audit trail. ppee conducts regular access reviews to revoke permissions from personnel who no longer require them.

6.3 Incident Response

In the event of a data security incident that poses a risk to the rights and freedoms of affected players, ppee will notify the affected players without undue delay, providing a clear description of the incident, the categories and approximate number of records involved, the likely consequences, and the measures ppee has taken or proposes to take to address the incident. Notifications will be sent to the email address associated with your ppee account.

7. Your Privacy Rights

As a ppee player, you have a number of rights in relation to the personal data we hold about you. ppee is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described in this section, please contact our support team via live chat inside your account dashboard or by emailing support@ppee.bio. ppee will respond to all data rights requests within 30 calendar days of receipt.

7.1 Right of Access

You have the right to request a copy of the personal data that ppee holds about you. Upon a verified request, ppee will provide a structured summary of the data categories we hold, the purposes for which they are processed, and any third parties with whom your data has been shared. This summary will be delivered in a commonly used electronic format.

7.2 Right to Rectification

If any personal data held by ppee is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details (such as your email address or contact number) directly via your ppee account dashboard. For changes to identity data (such as your legal name following a legal name change), please contact our support team and provide supporting documentation.

7.3 Right to Erasure

You may request that ppee delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing applies. Please note that ppee is subject to legal data retention obligations (as outlined in Section 5) that may prevent immediate deletion of certain data categories. In such cases, ppee will inform you of the specific retention obligation that applies and will delete the data as soon as that obligation has been fulfilled.

7.4 Right to Restrict Processing

You have the right to request that ppee restricts the processing of your personal data in certain circumstances — for example, while a data accuracy dispute is being resolved, or where you have objected to processing based on legitimate interests and ppee is assessing whether its legitimate interests override your rights.

7.5 Right to Data Portability

Where ppee processes your data on the basis of your consent or contract performance, and where the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider of your choice.

7.6 Right to Withdraw Consent

Where ppee processes your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. You can withdraw marketing consent by clicking the unsubscribe link in any ppee marketing email or by contacting support@ppee.bio.

8. Policy Updates and Contact

ppee reviews this Privacy Policy on a regular basis and reserves the right to update it to reflect changes in our data processing practices, applicable law, or platform functionality. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify you by email at least 14 days before the changes take effect. Continued use of ppee after the effective date of a revised Privacy Policy constitutes acceptance of the revised terms.

All previous versions of this Privacy Policy are archived and available upon request. The version number and effective date at the top of this document indicate which version currently applies to your account.

8.1 Contact for Privacy Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data ppee holds about you, please contact our dedicated support team:

• Email: support@ppee.bio (plain text — not a clickable link)
• Live Chat: Available 24/7 inside your ppee account dashboard
• Response Time: All privacy-related enquiries are acknowledged within 48 hours and resolved within 30 calendar days