Responsible Gaming at ppee — Play Smart, Stay in Control

1. Age Restriction Policy

ppee operates a strict 18+ age policy across all services on the platform, including casino games, live dealer tables, sports betting, dice games, and slot machines. No person under the age of 18 is permitted to open a ppee account, deposit funds, claim bonuses, or participate in any form of real-money gambling on ppee.bio.

This policy is enforced through our mandatory Know Your Customer (KYC) verification process. Every new ppee account must complete age verification before any withdrawal can be processed. We reserve the right to request age verification documents at any time during a player's account lifecycle. Accounts found to belong to individuals under the age of 18 will be closed immediately, and any funds held in those accounts will be handled in accordance with our Terms & Conditions.

Protecting Minors from Underage Gambling

If you share a device, mobile phone, or computer with younger family members or children, ppee strongly recommends taking the following steps to prevent underage access:

• Enable password protection or biometric lock on your device so it cannot be accessed by children
• Never save your ppee login credentials in a browser or password manager on a shared device
• Log out of your ppee account immediately after every session when using a shared device
• Use parental control software to restrict access to gambling websites on household devices
• Keep your ppee account details, including your username and password, strictly private

2. Understanding Problem Gambling

The vast majority of ppee players enjoy casino games, cricket betting, live tables, and slots as a recreational activity — a form of entertainment no different from watching a BPL match or going to the cinema. For most players, responsible gambling means setting a budget, sticking to it, and accepting wins and losses as part of the game.

However, for a small number of individuals, gambling can become a compulsive behaviour that disrupts daily life, relationships, work, and financial stability. Problem gambling is a recognised condition that can affect anyone, regardless of income, age, or background. It is characterised not by how much money a person wagers, but by a loss of control over the gambling behaviour itself.

ppee takes the welfare of every player seriously. We monitor account activity for behavioural indicators of problem gambling, and our support team is trained to handle responsible gaming concerns with sensitivity, care, and without judgement. If you feel that your gambling is becoming more than entertainment, we encourage you to reach out to us or use the self-help tools available in your ppee account dashboard — all of which are free and take effect immediately upon request.

The Difference Between Recreational and Problem Gambling

Recreational gambling is characterised by a fixed entertainment budget, an acceptance that losses are the cost of the activity, and the ability to stop playing when the session budget runs out. Problem gambling involves chasing losses, borrowing money to fund sessions, hiding gambling activity from family members, and feeling unable to stop despite wanting to. If the latter description resonates with you, please read the following sections carefully.

3. Warning Signs to Watch For

Problem gambling rarely announces itself clearly. It tends to develop gradually, and many people do not recognise the warning signs until the behaviour has already caused significant harm. The following indicators may suggest that gambling has moved beyond a healthy recreational activity:

4. Player Protection Tools

ppee provides a comprehensive suite of responsible gaming tools that are available to every registered player at no cost. All tools are accessible directly from your ppee account dashboard and take effect immediately upon activation — no waiting period, no approval required. These tools are designed to put you in full control of your gambling activity at all times.

5. Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on ppee. When you activate self-exclusion, your ppee account is immediately locked and you are prevented from logging in, depositing, placing bets, or claiming bonuses for the entire duration of your chosen exclusion period. ppee's self-exclusion programme is free, voluntary, and confidential.

Self-Exclusion Periods Available

• 6 months — the minimum self-exclusion period available at ppee
• 1 year — recommended for players experiencing persistent urges to gamble excessively
• 3 years — for players who require a longer recovery period
• Permanent / Indefinite — for players who wish to permanently close their ppee account and never return

How to Activate Self-Exclusion

1. Log in to your ppee account and navigate to the Responsible Gaming section of your account dashboard
2. Select "Self-Exclusion" and choose your preferred exclusion duration
3. Confirm your identity and the exclusion request — the lock takes effect within minutes
4. Alternatively, contact ppee support via live chat and request self-exclusion directly — our team will process it immediately on your behalf

What Happens to Your Balance During Self-Exclusion

Any real-money balance remaining in your ppee account at the time of self-exclusion activation will be processed as a withdrawal to your registered payment method (bKash, Nagad, Rocket, or bank account). Bonus balances and winnings derived solely from bonus funds are forfeited upon self-exclusion in accordance with our bonus terms. ppee support will guide you through the withdrawal process when you activate self-exclusion.

6. Deposit and Loss Limits

Setting financial limits on your ppee account is one of the most effective ways to ensure that your gambling activity stays within a budget you are comfortable with. ppee's deposit and loss limit tools allow you to pre-commit to a spending ceiling before you begin playing, removing the temptation to exceed your budget in the heat of the moment.

Setting Your Deposit Limits

You can set deposit limits in Bangladeshi Taka directly from your account dashboard under the Responsible Gaming tab. Limits can be configured on a daily, weekly, or monthly basis. For example, you might set a daily deposit limit of ৳500, a weekly limit of ৳2,000, and a monthly limit of ৳6,000 — the most restrictive applicable limit will always take precedence. Once you reach a limit, all deposit methods including bKash, Nagad, Rocket, Upay, and bank transfer will be automatically blocked until the limit period resets.

Changing or Removing Limits

You may reduce your deposit or loss limits at any time, and the reduction takes effect immediately. Increasing or removing a limit, however, is subject to a mandatory 24-hour reflection period — your request will be logged, and the increase will not take effect until 24 hours have passed. This cooling period exists to prevent impulsive decisions made during a high-emotion gambling session from undermining your own pre-set limits.

Reality Check Notifications

ppee can send you periodic in-session notifications showing how long you have been playing, how much you have deposited during the session, and your net win or loss position. These reality check pop-ups are designed to interrupt the natural flow state of a gambling session and encourage you to make a conscious, informed decision about whether to continue. You can configure the frequency of reality check notifications — every 30 minutes, every hour, or every two hours — from your account dashboard.

7. Time-Out and Cool-Off Features

Sometimes the most responsible decision a player can make is simply to step away for a while. ppee's time-out and cool-off features make it easy to take a short break from the platform without permanently closing your account. These tools are ideal for players who feel they are spending too much time on ppee, but who do not feel that their gambling has reached a level requiring full self-exclusion.

Available Time-Out Periods

• 24-Hour Time-Out: A one-day break. Useful if you have had a frustrating session and want to prevent impulse re-deposits.
• 48-Hour Time-Out: A weekend-length break to reset and reflect.
• 7-Day Time-Out: A full week away from the platform, recommended if you feel your session frequency is becoming habitual rather than recreational.
• 30-Day Time-Out: A month-long cool-off period, the longest option before formal self-exclusion. Particularly useful following a significant loss or a period of sustained heavy play.

What Happens During a Time-Out

During an active time-out, your ppee account remains open but is fully restricted — you cannot log in to play, place bets, or make deposits. Pending withdrawal requests continue to be processed normally during your time-out period. Marketing communications are automatically paused for the duration of the time-out. Once your chosen time-out period expires, your account is automatically restored to full active status — no action is required on your part to reactivate it.

Time-outs cannot be shortened or cancelled once activated. If you feel that 30 days is insufficient, we strongly recommend escalating to a formal self-exclusion, which provides a minimum of 6 months of enforced separation from the platform.

8. Getting Help and Support

If you feel that gambling is negatively affecting your mental health, finances, relationships, or work performance, please do not hesitate to reach out for help. Problem gambling is a recognised condition, and seeking support is a sign of strength — not weakness. ppee's support team is trained to handle responsible gaming conversations with complete confidentiality, care, and without any judgement whatsoever.

Talking to Someone Outside ppee

ppee also encourages players who are struggling with problem gambling to seek independent support from qualified counsellors and external organisations. Speaking to a neutral third party can be an important step in the recovery process. In Bangladesh, mental health and addiction counselling services are available through government hospitals in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, and other major cities. Your family doctor can also refer you to appropriate support services.

If a family member or someone you care about is struggling with a gambling problem, ppee encourages you to contact us on their behalf. We can provide guidance on how to support a loved one through a gambling concern, including information on account restriction options that can be initiated by a concerned next of kin in appropriate circumstances.